Your right to delete your account
You can ask us to delete your MoneyyHeight account and the personal data linked to it at any time. This page explains how, what is deleted, and what we may have to keep.
How to request deletion
- Go to our Contact Us page.
- Choose Delete my account as the topic.
- Give the mobile number registered on your account, so we can find it.
We will confirm the request with you on that number before acting on it, so nobody else can delete your account.
What happens next
- We will confirm your request within 7 working days.
- Once confirmed, your account is closed and you will no longer be able to sign in.
- Your profile, KYC details and uploaded documents are deleted, except where we must keep them as described below.
What we may have to keep
Some information must be kept even after an account is deleted, because the law or a regulator requires it — for example, records of a loan application or an active or recently closed loan, and records needed to prevent fraud. We keep only what is required, for only as long as it is required, and then delete it.
If you have an active loan, closing your MoneyyHeight account does not cancel the loan or your obligation to repay it. The lending partner's loan agreement continues to apply.
Questions
If you have questions about deletion, contact us. If you are unhappy with how a request was handled, see Grievance Redressal.
Other policies